Tuesday 29 May 2018

Finally a Solution to the Comment Notification Issues!

We received notification this afternoon that the problems have now been resolved.

As many of you are aware we have not been getting email notifications when comments are left on our blogs following the European GDPR changes.

In order to receive emails now there are a few simple steps to follow.

1. Go into your Dashboard.  Select your personal blog.

2. Click on Settings on the left hand side.

3. Click on Email and this screen will appear:

No automatic alt text available.

4. Delete your email address from the large box and click Save (orange box at the top right).

5. Retype your email address and click Save again.

6. You will shortly receive the following email:

7. Click Subscribe and wait for the emails to come pouring in!

8.  Repeat for every blog that you admin and want to receive email notifications.

I have heard there are issues with some hotmail addresses so maybe use your gmail address instead.  There may be unreported issues with Yahoo and aol too.  We shall see.

Please share widely so everyone knows we are back in business!

Comments have been turned off for this post as I will combine it with the previous one in the future.

Updated to add:

If this does not work, try this for step 5:

5. Click on "Choose from Contacts" and insert youremail address and click Save again.

Original Post:
Public Service Announcement:

For reasons known only to the Blogger Techies, we are no longer getting email notifications that comments have been made on our blogs.  It is assumed that this is connected with the new GDPR rules - i.e. Blogger will not share your email address with anyone without your express permission.

The work-around is to check comments on your Dashboard as they are listed there in date order.  If you post regularly this is more efficient than checking the blog itself.

I moderate comments which means I will not publish any comments until I have a chance to reply to them so there may be a delay in your comment appearing.

The easiest way to reply to a comment now is to copy and paste from the Dashboard into an email.  Assuming you already have the person's email in your address book.

I have disabled comments on this post.  I just wanted to share with you all ASAP.

Edit to add:

The work-around seems to be to comment yourself and tick the "notify me" button.  Then you get sent an email every time someone else comments.  BUT they all come from "no-reply" addresses so you still need to know the person's email to reply to them.  Also, if you moderate comments, you don't get the email until after you publish the comment!  We must be patient and wait for Blogger to fix this.

Edit to add:

Thea - Community Specialist said:

Hi all,

Thanks for stopping by.

We're currently tweaking our emailing system, but we expect it to be working again within the next week. Thank you for your patience - we look forward to getting it out soon!


Posted on Google Forum on 30th May 2018

Any questions, please drop me an email.